Common questions about how our locksmith service works.
Most questions people ask before calling a locksmith fall into a few groups: how the service itself works, what a particular kind of job involves, what it is likely to cost, and whether a given address is covered. The answers below cover the first of those, and the service and area pages go into detail on the rest.
If your question is not answered here, calling our team is usually quicker than working through pages. Describing the situation in your own words is enough; there is no need to know the correct term for a lock or a part.
A note on the answers below: where something depends on your specific hardware, vehicle, or address, that is said rather than glossed over. Locksmith work involves a lot of genuine variation, and an answer that sounds definitive on a website but turns out not to apply on the day is worse than an honest “it depends, and here is what it depends on”.
Anything involving authorisation, ownership, or access to a property is handled the same way in every case: the technician confirms you are entitled to request the work before it begins.
The questions below cover the service generally. Each service page also has its own detailed FAQ section specific to that kind of work.
Home lockouts, rekeying, new lock installation, deadbolts, and lock hardware for houses, apartments, and condos.
Residential Locksmith FAQ →Office lockouts, master key systems, door hardware, and access hardware for Atlanta businesses and property managers.
Commercial Locksmith FAQ →Car lockouts, key replacement, ignition issues, and broken key extraction for most makes and models.
Automotive Locksmith FAQ →Home, business, and vehicle lockouts, any hour, with one of our locksmiths coming to where you are.
Lockout Service FAQ →Rekeying existing locks, installing new hardware, and matching keys across multiple doors.
Lock Rekey & Installation FAQ →Safe-related service and basic access control and keyless entry work for homes and small businesses.
Safes & Access Control FAQ →No. 123 Atlanta Locksmith 247 is a mobile locksmith company. Our locksmiths come to you anywhere across the Atlanta area, so there is no walk-in shop to visit.
Coverage spans the Atlanta metro area. The Service Areas page lists the general footprint, and our team can confirm coverage for your specific address when you call.
Your location, a description of the lock or vehicle involved, and what is happening, for example a lockout, a lock that will not turn, or a key that broke off.
Yes. The technician assigned to your job reviews the lock, door, or vehicle with you and explains the scope of work before beginning.
The technician reviews the job and explains the expected work before starting so you can decide how to proceed. See the pricing page for what affects the cost of a locksmith visit.
We answer calls 24 hours a day. Overnight service depends on which of our locksmiths are working your area at that hour, which our team can check.
Yes. Residential work covers lockouts, rekeying, new lock and deadbolt installation, and general lock repair for houses, apartments, and condos.
Yes. Technicians handle office and storefront lockouts, master key systems, commercial door hardware, and rekeying for businesses and property managers.
Yes. Automotive work covers vehicle lockouts, cutting and programming replacement keys and fobs, and ignition cylinder issues for most makes and models.
In most cases, yes, as long as the lock is in reasonable condition. Rekeying changes the internal pins so old keys stop working while keeping the existing hardware in place.
Technicians fit standalone keypad deadbolts and keyless locks for homes and small businesses, and can advise on keeping a mechanical key backup.
Ask for identification when the technician arrives and confirm the name matches what our team told you. The technician will also ask you to confirm you are authorized to access the property or vehicle.
Usually, when the hardware is in good condition. Rekeying changes the pins so old keys stop working while keeping the lock. Replacement makes sense when a lock is worn or outdated.
For many vehicles, yes, though it takes longer than duplicating a key. Provide the year, make, and model so our team can confirm before a technician is sent.
No. Some safes cannot be opened without specialist tools or damage. A technician assesses the make, model, and lock type before deciding on an approach.
Coverage spans the Atlanta metro area and is organized into four regional areas. If your neighborhood is not listed on the Service Areas page, our team can still check coverage for your address.
It depends on the service, the hardware, the time of day, and any parts needed. The technician reviews the job and explains the expected work before starting. See the pricing page for detail.
It depends on where you are and which of our locksmiths are working that part of the metro at the time. Our team gives you a realistic window on the call rather than an optimistic estimate.
Someone authorised for the property or vehicle needs to be present. The technician confirms authorisation before opening a locked door or changing any hardware.
That is explained rather than worked around. Some vehicles need dealer equipment, some safes cannot be opened without significant impact, and some jobs are better handled at a shop. You are told before work begins, not after.
Yes, when the work is a cleaning, adjustment, or worn-parts repair. Keys only stop working when a lock is deliberately rekeyed or the cylinder is replaced.
Often, yes. Rekeying multiple doors, fitting a new deadbolt, and adjusting a strike plate are commonly done together. Mention everything when you call so the technician arrives prepared.
Yes, both for residents with authorisation and for landlords and property managers handling turnover between tenants.
Call back and let our team know. It keeps the schedule accurate for other people waiting on a technician.
Yes. We send our own locksmiths who already work the relevant part of the metro, not someone sent from out of the area.
Large networked access control projects across many doors are a different kind of job than a standard visit, and some specialty vehicles require dealer programming. Our team will tell you on the call if something falls outside scope.
Call our team to talk through your situation before arranging a visit.
